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Delivery Information

Christmas Delivery 2017

To get your order before Christmas please order by Wednesday 20 December for standard delivery, or by 21 December for Express Delivery.

Shipping 

We will always endeavour to send your goods as soon as possible. 

Standard postal charge for UK shipping is £3.95 with the aim of delivering within 3-5 working days. Express delivery is available at a cost of £6.95 on orders placed before 2pm 

FOR COLLECTION - please await your fulfilment email before collecting.

If order required immediately please ring 01729 823425

Returns 

We hope you’ll be satisfied with your purchase however if you’re not, for any reason, we will be happy to offer a refund or exchange. Please send an email to thehousethatjackbuilt@live.co.uk quoting your order number to arrange your return within 14 days of receipt of your order. 

For a refund we will reimburse you the cost of the item, minus postage costs, using the same method as you paid with.