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Delivery Information

Shipping 

CURRENTLY FREE SHIPPING ON ALL ORDERS

We will always endeavour to send your goods as soon as possible. 

Standard postal charge for UK shipping is £3.95 with the aim of delivering within 3-5 working days. Express delivery is available at a cost of £6.95 on orders placed before 2pm 

 

Returns 

We hope you’ll be satisfied with your purchase however if you’re not, for any reason, we will be happy to offer a refund or exchange. Please send an email to thehousethatjackbuilt@live.co.uk quoting your order number to arrange your return within 14 days of receipt of your order. 

For a refund we will reimburse you the cost of the item, minus postage costs, using the same method as you paid with.